ROC Frequently Asked Questions

For the most current status of the ROC, visit the What's Open page. Visit the Hours of Operations page for more information. 

Disruptions of service and closure notices for onsite amenities will always be listed on the website. 

The ROC chalet has lockers on-site, but there are no locks on the lockers so bring your own lock to secure your possessions. 

The locker area is unsupervised and the ROC is not responsible for any loss or damage to items within the locker. Use at your own risk.

Leashed animals are allowed on the ROC property (make sure to check out the leash-free dog park at the Animal Shelter), but animals are not allowed inside the chalet unless they are service animals. 

Service animals (on a leash and with the proper documentation) are welcome but are excluded from accessing the hill and lift.

Residential pricing is reserved for residents of the Town of Georgina. Proof of residency is required upon check in to receive the residential discount.

E-Gift cards are available for purchase online.

In the event of closure at the facility a full credit will be applied to the account or a transfer to another available date will be offered. Refunds will be issued upon request by the original payment method and can take up to 30 days to process.

All-access tickets are non-refundable. An all-access ticket is allowed to be transferred to an alternate date/time at least 24 hours in advance of your ticket time. Use the link in your ticket confirmation email to rebook all access ticket time. Requests made within 24 hours of your all-access ticket time can be submitted in writing to georginaroc@georgina.ca and will be reviewed by an administrator for final determination.

Requests made after an all-access ticket start time has passed are not eligible for rebooking. Non-attendance does not constitute a notice of withdrawal or rebooking.

All-access tickets, as well as ROC season passes, are non-refundable and non-transferable. Requests can be made for extenuating and unique circumstances, and can be submitted in writing to georginaroc@georgina.ca and will be reviewed by an administrator for final determination.

Residential pricing is reserved for residents of the Town of Georgina.  Proof of residency is required upon check in to receive the residential discount.

The climbing wall is eight ft wide and 32 ft high, with four unique routes of varying difficulty on two sides.

The course has 24 elements across two levels. The mid-platform is 22 ft and the upper platform is 32 ft.

A 40 ft vertical climbing apparatus with elements attached to the high ropes course.

Six years and older for the low ropes, climbing wall and vertical playground; 10 years and older for the high ropes and zipline.

Weight limit: 250 pounds. No height restrictions.

Yes, all participants must complete a liability waiver release form. Minors (under 18 years) need parental or guardian consent. Forms can be signed on-site or in advance.

Programs and bookings run in light rain but will stop in severe conditions (thunder, lightning, high winds, ice, hail or low visibility). You can rebook or request a refund for cancelled programs/bookings. Refunds will not be available if staff deem the weather safe to climb.

Closed-toe shoes (no crocs), long hair tied back, remove jewelry, tuck in loose clothing, no sharp objects, no alcohol or drugs, and bring water.

Book in advance at ROC Reservations. Walk-ins allowed if space is available.

No, spectators do not need a pass.

This amenity is open year-round; use at your own risk. Maintained from Victoria Day to Thanksgiving. Check the website for updates.

The bike park is open from Victoria Day to Thanksgiving.

For a full list, visit ROC summer amenities.

Drop ins are accepted when space is available in a specific timeslot. Booking in advance is recommended to secure the time and date of preference to avoid disappointment. Reservations can be made online at Rates and Reservations

Ski-industry approved helmets are required for skiing and snowboarding and are recommended for snow tubing. Ski-industry approved helmets are available to rent at the ROC for $8 plus tax with a $50 security deposit. Security deposit will be returned to the client upon the return of the helmet at the end of your visit.

To help determine if your personal helmet is suitable for use, visit skicanada.org

All riders must meet a minimum requirement of 40 inches or taller for snow tubing.

There is no age requirement for snow tubing at the ROC. There is a height requirement of 40 inches or taller for snow tubing.

Spectators do not require an all-access ticket or season pass to access the property. Watch your friends and family tube, ski and snowboard from the comfort of the indoor chalet equipped with seating and cafeteria.

The toboggan hill is free to use during operational hours and is considered use at your own risk. Participants must bring their own toboggan. Be advised that inflatables, stand-up toboggans or GT Racers are not allowed.

The ROC offers a variety of ski and snowboard lessons. Access the snow school guide or register for snow school lessons.

Snow tubes are provided on site and only provided tubes will be deemed suitable for use on the tubing hill.

Do you have tubes that can accommodate two people, or are they only for individual use? Each tube is limited to one person per tube. Groups of up to five tubers are allowed to ride down at one time, but all participants must be seated in their own individual tubes.

Yes. The ROC offers rentals for ski and snowboard equipment. 

Snow skates or ski skates are allowed on the hill as long as they include proper boots like a ski or snowboard boot for ankle support, bindings to ensure the board is secured and the boards have metal edges. 

Snow skates or ski skates can also be used with everyday snow boots, however, these are not permitted on the ROC hill. They don’t have the metal edges or the proper boot/binding for ankle stability and securement.

The ROC has chalet at the base of the hill that has a cafeteria with a menu of comfort food items including food and beverages. Enjoy your meal at one of the indoor tables or take a seat outside at one of the picnic tables on the patio or chairs by the fire pit. To view the menu and pricing, visit georginaroc.ca.

Ski and snowboard rental equipment is available to rent at the ROC and can be reserved ahead of time with the purchase of an all-access lift ticket through the rates and reservations page or reserved in advance for lesson participants at the time of lesson registration. It is important to note that a parent or guardian must be on-site at time of equipment fitting to sign the liability release waiver required to rent equipment. A credit card must also be provided at time of reservation.

Yes, individual pieces of equipment are available to rent (i.e., snowboard, skis, boots, helmet, etc.).
Reservations for individual items are only available to rent on site at the ROC rental shop and are available based on availability. 

All-access tickets, including rental reservations, can be transferred to another available date and time up to 24 hours prior to your reservation start time. Simply click “change booking” on your ticket confirmation email.
Following this time frame, refunds and transfers are not permitted. Lesson participants can email georginaroc@georgina.ca for any reservation changes.

These a la carte items cannot be rented at this time. Items such as gloves, hats and goggles can be purchased on site at our rental shop. It is recommended you bring the necessities with you for your visit.

At this time, the equipment shop is not currently providing tuning or calibrating services.

This data is required for setting up your ski binding. Your weight, height, age and foot size helps calculate a “DIN” value which will determine the release force setting based on your skiing ability.

Yes. Helmets and boots are sprayed following each use with a sanitizing/disinfectant spray.

For summer birthday parties, the cost is $25 per participant. Enjoy exclusive use of the challenge course. Ages 6-9 years use the climbing wall, vertical playground and low ropes, and ages 10 years or older use the high ropes and climbing wall. Birthday parties are scheduled in two-hour increments. Book online at Birthday Parties. For inquiries, email georginaroc@georgina.ca.

A ROC winter birthday party allows 10-20 of your friends and family members to celebrate together, with snow tubing for the day. The price is $32 per person and includes a two-hour lift ticket, helmet rental and kids' meal with beverage. Each booking comes with a one-hour table rental in the chalet. For more information or to book your party today, visit the website.

The ROC chalet is not included but can be booked separately. For more info, visit: ROC chalet rentals.

Groups are eligible to a 20 per cent discount per person for groups with 20 or more people. To book your group today, contact georginaroc@georgina.ca or call 905-476-8834, ext. 3221.