Water Utilities Billing

Ways to check for leaks with analog meters:

• Check the small flow indicator (a small red triangular/wedge-shaped indicator) on the left side of the water meter.
• If it is moving, however slightly, and no one is using any water, there is a leak within your home.

Ways to check for leaks with radio meters:

• Shine a flashlight over the light sensor to activate the LCD display.
• If you have a leak, a faucet will display on the upper left side of the LCD display.
• If the faucet is flashing it indicates water usage for more than 50 per cent of the time during a 24-hour period.
• If the faucet is on, it indicates water usage at least once every 15 minutes during a 24-hour period. There is most likely a leak at your property.

• Check taps, toilets, faucets, pipes, hoses, water softeners, water filters, humidifiers and sprinkler systems for possible leaks. Any type of malfunction with your water softeners, humidifiers, irrigation system or air conditioning systems could be very costly.
• Put food colouring in your toilet tank and if it seeps in the toilet bowl without flushing there is a leak.
• Check your water filter system. These units can automatically go on self-clean mode, consuming thousands of litres of water daily.

The Town of Georgina recognizes that high water bills may occur for a variety of reasons such as a leak in plumbing like toilets or faucets. The Town's High Consumption Adjustment Policy provides one-time financial support for residents who have experiences an unintentional water leak due to failed plumbing. 

Eligibility:

1. Only active water accounts qualify for adjustments under this policy. Final billings will not be eligible for an adjustment. 
2. This policy does not apply to water usage due to filling a pool or spa, irrigation system or other similar uses of water. 
3. A completed application form must be received within 90 days following the issue date of a high consumption bill. 
4. In order to qualify for a one time 50% adjustment on the consumption portion of the  bill, Water consumption indicated on the bill must exceed 3 times the customer’s average quarterly consumption over the past 3 years or since start of account creation if less than 3 years and be greater than 62 cubic meters. Catch-up bills will not qualify for this adjustment.
5. Account must be in residents name for a minimum of 1 year to be eligible.
6. To receive the leak adjustment the customer must show proof of repair (example; repair invoice, statement of repair or receipt for parts) or be able to demonstrate with high reasonability that the cause of the high consumption has been rectified.
7. A customer is only eligible for one 50% leak adjustment (consumption only) over a 5 -year timeframe per service address. 
8. For a leak that occurs over multiple billing cycles, only 1 bill will be eligible for the adjustment.
9. The property cannot be vacant or unattended during the timeframe when the leak occurred.

If eligible, please complete the application form and email to revenue@georgina.ca, drop it off at the Civic Centre or by mail to:

Attention: Tax and Water Division
Town of Georgina
26557 Civic Centre Rd, RR 2
Keswick, ON  L4P 3G1

Adjustment Application Form

Suspect an estimated read on your water bill? You can email a photo of the reading on your water meter to revenue@georgina.ca and a revenue associate will contact you in regards to your water account. Should you receive a third estimated bill, a work order will be created for you to have your water meter inspected.

When you close/open your seasonal property, contact the Town to have your water turned on/off. This will give your meter a reading of 0 while the property is not being used.

Effective April 1, 2024, as per Bylaw 2024-0005, there is a fee for having your water turned off/on. To book a request, please contact Service Georgina at 905-476-4301 or info@georgina.ca .

Regular business hours 7:30 a.m. to 3 p.m. 

• Water off: $128
• Water On: $128  

Outside regular business hours 3 p.m. to 7:30 a.m.

• Water off: $257
• Water On: $257

Contact the Town at 905-476-4301 or info@georgina.ca to arrange to have a meter installed at your property.

As the property owner, you have the responsibility to ensure your water meter does not freeze during the winter months. Insulation of the meter and surrounding pipes is the responsibility of the home owner. Should Neptune need to replace a frozen meter, the resident will be charged $450 for the replacement meter.

A stopped meter is when your water meter is no longer registering water consumption. This meter needs to be replaced as soon as possible at no additional expense to the home owner.

Yes. The water meter replacements will be made to old meters. They have reached the end of their lifecycle and mandatory replacement is required. The Town is working with Neptune Technology Group to complete the replacements and these staff will be carrying photo ID badges. 

The Town is only replacing water meters that are older than 10 years. Your neighbour might have had their water meter already replaced due to a service and/or maintenance call.

Yes. The water meter is located inside your home and usually found in the basement. The installer will need to have direct access to the meter so it can be replaced.

No. There is no cost to the property owner for the water meter replacement.

No. The Town of Georgina has approved Neptune Technology group as the contractor to supply and install the water meters.

Provide a clear and unobstructed access to the water meter. Any boxes or stored items must be cleared prior to your appointment. A responsible adult (18 years old or older) must be at the residence for the full duration of the water meter replacement appointment.

It is the homeowner’s responsibility to make any necessary repairs for Neptune to have access and replace the water meter.

The water meter accurately records your water consumption. If your old water meter was under registering the amount of water used, you might see an increase in your consumption. Otherwise your consumption should be normal.

The appointment will take approximately 30 to 60 minutes to complete.

Water bill description
Please note rates displayed on example water bill do not reflect current water rates

You can request an account be changed or closed using our online form.  A final water meter read should be requested 10 business days before the closing of the property to ensure a final reading has been scheduled.  

There is a $35 fee to the owner/tenant to have the meter read.

You will also need to provide a forwarding address we can send your final water/sewer bill to.

If you are a landlord and your tenant pays the water bill, be aware that the owner of the property is responsible for the water account. Any unpaid water arrears are transferred to the owners tax account after each bill. Copies of the tenant water bills and reminder notices are sent to the owner for reference.

Contact the Town at (905)476-4301 or info@georgina.ca two weeks prior to moving in to arrange for a final water meter reading.