Animal Services Frequently Asked Questions

Where will my dog or cat go if it is picked up by Animal Services?

If your animal is picked up by an Animal Services Officer and there is no identification or if the owners cannot be reached, the animal will be brought to the Georgina Animal Shelter. The shelter is located at 26815 Civic Centre Rd., Keswick, ON L4P 3G1 and can be contacted at 1-800-898-8606.

Where can I buy a dog/cat licence?

For the Town of Georgina, you can order your dog licence online through DocuPet or by calling DocuPet at 1-855-249-1370. You can also visit your local municipal Town Hall to purchase a pet licence. At this time, the Town of Georgina does not issue cat licences.

For other municipalities, including East Gwillimbury, Newmarket or Aurora, pet licences can be purchased at the Georgina Animal Shelter or you can contact your local municipality for further guidance on how to go about obtaining your pet’s licence.  

Who do I call if I have lost my pet or found a lost pet?

Contact us at 1-800-898-8606 or by emailing animal-control@georgina.ca. Provide a description of the animal with name, age, breed, sex, identifying marks, microchip number, whether it has a collar or any tags, if it is spayed or neutered, location of where it was found or where it went missing. If possible, send in a picture of the animal. Posting notices on social media about your lost pet also helps and be sure to ask your neighbours, as lost pets are often found close to home. 

Pet FBI and Pawboost.com are free online services and resources to help return lost pets back home. This site also allows you to create flyers to post in your neighbourhood.

Register now

Who do I call to complain about barking dogs/stray dogs/cats/poop and scoop?

Report all concerns surrounding barking dogs, stray dogs or cats and issues surrounding failure to poop and scoop in Georgina at 1-877-979-PAWS (7297) or by emailing Animal Services

Who do I call to complain about animal cruelty or neglect?

All complaints of animal cruelty and neglect are handled by Provincial Animal Welfare Services. Cruelty to any animal is not tolerated in Ontario. Contact animal welfare if you witness any animal cruelty or neglect.  

Who do I call to report a dog/cat attack on me or my pet?

If a dog/cat attacks or bites you or your pet in the Town of Georgina, contact 1-877-979-PAWS (7297) or by emailing Animal services

Note:  if your dog has attacked another domestic animal or human, it is your responsibility to maintain public safety. Keep your pet with you until other arrangements have been made. 

Does my dog or cat require a municipal licence tag?

All dogs in the Town of Georgina are required by the Town’s bylaw to be licensed. If you reside outside of Georgina, check with your local municipality to review their animal licensing bylaw. 

I can no longer care for my pet, what do I do?

If you feel you are unable to care for your pet, refer to the Georgina Animal Shelter’s rehoming process. 

I found a dead animal on Town property. Who can I call to remove it?

If you have found a dead animal on Town of Georgina property (roadway, parks and boulevards), contact 1-877-979-PAWS (7297) or email Animal services

I found a dead animal on private property. Who can I call to remove it?

Dead wildlife found on private property is the responsibility of the homeowner. If you do not want to collect and dispose of the dead animal yourself, there are private businesses that can be hired to do this for a fee. Contact your local Pest Control/Wildlife Removal Agency for more information. Should you decide to remove the deceased wildlife yourself, it is suggested that you:

  • Wear rubber gloves or protective material
  • Wear protective eye wear
  • Throw away any used gloves or protective material in the garbage
  • Wash your hands thoroughly after removing gloves and handling carcasses
  • Disinfect any tool(s) that came into contact with the animal or animal waste

If you ever break skin resulting in bleeding as a direct result of contact with a carcass or tools used in the movement of the carcass, or if you are ever bitten or scratched by a wild animal, cat or dog resulting in broken skin and bleeding, contact the York Region Health Connection Line at 905-895-4511. Press 1 and then 4.

Will the Town remove nuisance wildlife from my home or property?

The Town does not respond to nuisance wildlife. Residents need to follow the recommendations on the Ministry of Natural Resources and Forestry (MNRF) website or contact a wildlife removal company.

Who do I call for sick and injured wildlife on Town/Private property?

If you have found sick or injured wildlife on Town of Georgina (roadways, parks and boulevards) or private property, contact Animal Services at 1-877-979-PAWS (7297) or by emailing Animal Services. The Towns of Aurora and Georgina remove sick/injured wildlife only. For tips on how to control nuisance wildlife, visit the wildlife webpage

Did you know that it is illegal to keep wildlife in captivity unless you are operating a licensed rehabilitation centre?

If you suspect you have found orphaned wildlife, do not handle the animal or offer it any food or water. Contact a licensed wildlife rehabilitation centre in your area or Animal Services in your area. For the Town of Georgina contact Animal Services at 1-877-979-PAWS (7297) or by emailing Animal Services. To view a listing of licensed rehabilitation centres, visit Ontario Wildlife Rescue.

Contact Us

26557 Civic Centre Rd,
Keswick, ON  L4P 3G1

T: 905-476-4301 / 705-437-2210
F: 905-476-8100
info@georgina.ca

Hours of Operation

Monday to Friday
8:30 a.m. to 4:30 p.m.